NASAH RIDE Refund Policy

Effective Date: June 03, 2025
Company: Nasah Ride Inc.
Application: NASAH RIDE App

1. Purpose

This Refund Policy explains how refunds are handled for payments made through the NASAH RIDE App. It ensures fairness and transparency between riders, drivers, and the platform by clearly defining when and how a refund may be issued.

2. Scope

This policy applies to all transactions completed via the NASAH RIDE App, including ride fares, promotional payments, deposits, and other in-app service fees.

3. General Conditions

• Refunds are made only to the original payment method (mobile-money account, debit/credit card, or bank transfer).
• Refund requests must be submitted within seven (7) business days of the transaction.
• NASAH RIDE reserves the right to verify the claim before issuing any refund.
• Refund approval depends on the specific situation and supporting evidence (trip record, payment receipt, screenshots, etc.).

4. When Refunds Are Applicable

a. Driver or System Cancellation

• If a driver cancels a confirmed trip before pick-up, the rider will receive a full refund of the fare amount.
• If NASAH RIDE cancels a trip due to a system or technical issue, a full refund will be issued automatically.

b. Rider Cancellation

• If a rider cancels a trip before the driver accepts, a full refund applies.
• If cancellation occurs after driver acceptance but before pick-up, a partial refund applies, deducting the driver’s waiting or mobilization cost.

c. Service Failure or Error

• If a payment is processed more than once or an error occurs during booking or payment, NASAH RIDE will issue a full refund after verification.
• If a ride was not completed due to vehicle breakdown, network disruption, or other service failure, a partial or full refund will be issued, depending on the trip distance covered.

d. Promotional Campaigns and Bonuses

• Refunds for promotional rides or discounted fares will be considered the value of the promotion applied at the time of booking.
• NASAH RIDE may issue ride credits instead of cash refunds for promo-based transactions.

5. Non-Refundable Transactions

• Completed trips where the service was correctly provided.
• Cancellations made after the driver arrives at the pick-up location.
• Rider disputes not supported by verifiable in-app or GPS data.
• Losses or over-charges caused by third-party mobile-money providers or banks outside NASAH’s control.

6. Refund Process

1. The user submits a refund request through the NASAH RIDE App Help Center or via nasahride@gmail.com.
2. The case is reviewed by the NASAH Customer Support Team within 3 business days.
3. If approved, refunds are processed within 10 to 15 business days, depending on the payment channel.
4. Users receive a confirmation email or in-app notification once the refund is issued.

7. Dispute Resolution

If a user disagrees with the outcome of a refund review, the matter can be escalated to the NASAH Compliance Desk for further evaluation in line with the company’s internal dispute-resolution procedures and applicable Liberian consumer-protection standards.

8. Policy Updates

NASAH Service Group Inc. reserves the right to modify or update this Refund Policy at any time. Users will be notified of material changes through the NASAH RIDE App or official communication channels.

Contact Information

NASAH RIDE Inc.
Monrovia, Liberia
nasahride@gmail.com